FAQ Apatu — All Answers
that You Need

The minimum age to register and play at Apatu is 21 years old. This is a non-negotiable policy in compliance with responsible gaming obligations. During the KYC verification process, you are required to submit a valid identity document to confirm your age. Accounts found to be owned by underage individuals will be suspended immediately.

No. Each individual is only permitted to hold one account only at Apatu. Creating multiple accounts under the same individual is a violation of the platform's Terms and Conditions and may result in the closure of all associated accounts along with forfeiture of balances. If you are experiencing issues with an existing account, please contact our customer support for assistance.

Apatu's KYC (Know Your Customer) process requires the following documents:

• National ID Card (MyKad) — both front and back.
• Proof of address — utility bill, bank statement, or other official document showing your current name and address (not older than 3 months).
• Selfie with MyKad — for visual identity verification.

The KYC review process is typically completed within 24–48 business hours. Once verified, your deposit and withdrawal limits will be automatically increased.

Log in to your account and go to the Account Settings. There you can update your password, phone number, and other profile information. To change your password, you will need to verify your identity via an OTP code sent to your registered email or phone number. Any changes to financial information require additional KYC verification to ensure your account's security.

Apatu supports a variety of deposit methods for the convenience of Malaysian members, including:

• Online bank transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more.
• Digital wallet — Touch 'n Go eWallet, Boost, GrabPay.
• Debit/credit card — Visa and Mastercard.
• Cryptocurrency — Bitcoin, Ethereum, USDT, and other cryptocurrencies.
• FPX (Financial Process Exchange) — direct transfer from local banks.

All deposit methods are processed with secure encryption and your financial data is not stored on our servers.

Deposit processing time depends on the method you choose:

• FPX / Bank Transfer — instant to 5 minutes.
• Digital wallet — instant to 3 minutes.
• Debit/credit card — up to 15 minutes.
• Crypto — subject to blockchain network confirmation, typically 10–30 minutes.

If your deposit has not been credited after the above period, keep your transaction proof and contact our customer support immediately.

The minimum deposit at Apatu starts from RM 20 only, making it straightforward for members at all levels. The maximum deposit limit depends on your chosen payment method and account verification level. Members who have completed full KYC verification enjoy higher deposit limits. For more details on limits by method, visit the Deposit ours.

Apatu does not charge any fees for deposits via local methods such as FPX, bank transfer, and digital wallets. For crypto deposits, network fees (gas fees) may be charged by the blockchain network, not by Apatu. Please account for network costs when making crypto deposits. There are no hidden charges from Apatu.

Withdrawals at Apatu are processed quickly. Once your request is approved, funds will be credited to your account within:

• Local bank transfer — 1–3 business hours.
• Digital wallet — 30 minutes to 2 hours.
• Crypto — up to 24 hours depending on network confirmation.

An internal security review is required for large withdrawal amounts, which may take up to 24 business hours. This is a standard procedure to protect the security of your funds.

The minimum withdrawal amount at Apatu is RM 50. There is no maximum daily withdrawal limit for VIP members who have completed full KYC verification. For regular members, daily limits may apply depending on account level. Upgrade your VIP level to enjoy higher withdrawal limits and faster processing priority.

There are several common reasons why a withdrawal may be declined or delayed:

• KYC verification not yet completed — please complete your identity verification first.
• Bonus wagering requirements not yet met — any bonus received must be played through according to the rollover requirements before it can be withdrawn.
• Incomplete bank account details or name does not match the Apatu account name.
• Suspicious activity detected — the security team will contact you for further review.

Contact our customer support via live chat to find out the exact reason and how to resolve it quickly.

Apatu offers a wide variety of exciting bonuses for all member tiers:

• Welcome Bonus — first deposit bonus of up to 150% for new members.
• Daily Deposit Bonus — an additional percentage on every eligible deposit.
• Weekly Cashback — partial return of your net losses over the week.
• Referral Bonus — cash rewards every time a friend you refer registers and makes their first deposit.
• Exclusive VIP Rewards — exclusive bonuses and special rewards available to VIP members only.
• Seasonal Promotions — special offers for festive occasions such as Hari Raya, CNY, and more.

Wagering requirements refer to the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in bets before that bonus can be converted to cash. Each promotion carries different wagering requirements — please review the full terms of each promotion before accepting any bonus to avoid confusion.

Yes, you have the option to decline or deactivate any bonus offered. If you prefer to play without bonus terms, you may choose to opt out of a bonus at the time of deposit. There is also an option to cancel an active bonus from your account settings, provided the wagering requirements have not yet been met and the bonus funds have not been used for wagering.

Apatu offers over 500 game options across all major categories:

• Video Slots — hundreds of slots from top providers featuring diverse themes, features, and jackpots.
• Live Casino — baccarat, roulette, blackjack, and other table games with live dealers in real time.
• Sports Betting — football, basketball, tennis, and dozens of other sports including esports.
• Table Games — poker, sic bo, dragon tiger, and many more.
• Quick Games — crash games, keno, and number games for quick sessions.

Yes, all games at Apatu use Random Number Generator (RNG) that has been audited by independent certification bodies. This ensures every spin, hand, and game outcome is fully random and cannot be manipulated by anyone, including the platform itself. Live casino games are streamed in real time from licensed studios under strict oversight to guarantee complete integrity.

Absolutely! Apatu is fully optimized for mobile devices. You can play directly through your smartphone's web browser with nothing to download, or get the Apatu app available for iOS and Android. The mobile app offers a smoother experience, biometric login, and exclusive promotional notifications. All games, including Live Casino, work perfectly on mobile screens.

Apatu employs multiple layers of data protection to keep your personal and financial information secure at all times:

• 256-bit SSL Encryption on all communications between your device and our servers.
• Encrypted data storage — your password is stored in hashed form that no one can read.
• Strict privacy policy — your information is not shared with third parties without your consent.
• 24/7 Security Monitoring — automated system detects and blocks any unauthorized access attempts.

For full details, please check Privacy Policy ours.

Two-Factor Authentication (2FA) is an extra security layer that requires a second verification code — in addition to your password — each time you log in from a new device. This means even if someone knows your password, they still cannot access your account without the OTP sent to your phone. To enable 2FA, log in to your account and go to Security Settings, and follow the activation instructions. We strongly recommend all members activate 2FA.

Take immediate action if you suspect your account has been accessed without authorization:

1. Reset your password immediately via the "Forgot Password" option.
2. Log out of all active sessions via Security Settings > Log Out of All Devices.
3. Activate 2FA if you have not done so.
4. Contact Apatu customer support via live chat for an official report.

Our security team will investigate and take action promptly to protect your account and funds.